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Information Technology Help Desk

Password Self-Service
Large File Transfer
Software/Downloads
On-Campus Computer Lab Locations

The Information Technology Helpdesk exists to better respond to your requests and to schedule necessary service. If you are not able to find the answer to your problem or question(s) on our web page you can send an email to us at: helpdesk@uca.edu or call us at 450-3107. The Information Technology Help Desk is located in the Burdick Business Administration Building(BBA) room 106.

Help Desk Hours

Fall and Spring Semester
Sunday 2:00 p.m. - 7:00 p.m.
Monday - Thursday 7:30 a.m. - 9:00 p.m.
Friday 7:30 a.m. - 4:30 p.m.
Saturday 12:00 p.m.. - 7:00 p.m.

Summer Sessions
Sunday Closed.
Monday - Thursday 7:30 a.m. - 4:30 p.m.
Friday 7:30 a.m. - 4:30 p.m.
Saturday Closed

Help Desk Information
Before sending email to the Help Desk please note the following:
  • If you are sending email from a non UCA account please Identify yourself.
    • Are you a student?
    • Do you work here?
    • Do you live in the dorms?
    If we cannot tell who sent the message it will be more difficult to provide assistance. Anonymous email may not receive a response.
  • If you are having a problem please describe it in as much detail as possible. Questions like "Why doesn't the Internet work?" are impossible to answer. If you are having a particular problem, please describe that particular problem.
  • If you are sending information to a particular person, please specify that person in your message.
Passwords
Passwords are not given over the phone. In order for a faculty or student to receive their password, they must come to the Information Technology Helpdesk  with a picture ID.